Dear Tim,

Yesterday your company installed a Mitsubishi Mini-Split system in my house. The reason for this email is to tell you what a fantastic manner in which I felt I have been treated by your company. You know more than I do the challenges these days of acquiring equipment and installations. Lenny evaluated what was needed to bring A/C to my theatre that was installed by the builder and never really worked properly to the installation by Willie and his assistant. I know there had to be more people involved in the process but both Lenny and Willie are outstanding. I am also sure that you already knew that. So from a client of over 15 years I thank you for your company’s honesty, diligence and workmanship.