Coastal Comfort, Inc. is dedicated to the philosophy that quality work at an affordable price is the key ingredient to a successful company. As an organization experienced in all aspects of HVAC (Heating, Ventilation and Air Conditioning) and Refrigeration systems, Coastal Comfort has been recognized for achieving the highest level of competence in the industry.
Since they started the company in 1985, owners Tim Waterhouse and Tony Plastini have attained stability, as well as the confidence that comes from building a business from the ground up. Coastal Comfort is a family run business with owners who take pride and accountability in every job. Their dedication and innovative management style gives this organization the strong foundation on which its success has been built.
I have been using Coastal Comfort for years for my A/C maintenance because they are always on-time, thorough and professional. As with all machines recently my A/C died (it came with the house). I ordered a Lennox system from Coastal and they came and installed it. To my surprise there was something wrong with the unit (a manufacturing defect - hey, even Rolls-Royce occasionally screws-up). Though it took three visits, two experts and sophisticated electronic diagnostic equipment to lock in on the problem, Lennox stepped up and said not to fix the unit at all; they said to remove it and they sent over a brand new machine. Wow! Coastal Comfort came, removed the defective compressor, replaced it and now everything is perfect. Double wow!! Lennox reflects the best of the industry and Coastal Comfort reflects the highest form of professionalism and pride of work. What could have been a nightmare turned into a refreshing and ultimately a "cool" experience. Thanks you, Esras, Mike R. and Kyle. Readers who are looking for a recommendation - I cannot encourage you more forcefully and confidently to use Coastal Comfort. If there were 10 stars for a review I'd give it to them.
– Charlie M
I am so deeply grateful to have found this company. They are the ABSOLUTE BEST. I was quoted an insanely high price for a job on my A/C. Not only did Coastal accomplish the same job for a lower price but they accomplished it in record time. Courteous and polite and really understanding, Tony Plastini not only got with me frequently over the phone but pledged to resolve my problem without stressing me out. Curtis the technician who came to my door was also extremely courteous, extremely knowledgeable and you could tell by the way he handled the machine that he had been doing it for years. Natalie the one at the front desk was also ever so helpful and courteous. I AM SOLD ON THIS COMPANY and will NEVER seek another Air Conditioning Company again. God bless you all at Coastal and THANK YOU. I also plan on getting a yearly maintenance contract with them. Highly highly recommend them. Lovely lovely people. Mrs. Farida J. Major
– Farida Major
Dear Tim,Yesterday your company installed a Mitsubishi Mini-Split system in my house. The reason for this email is to tell you what a fantastic manner in which I felt I have been treated by your company. You know more than I do the challenges these days of acquiring equipment and installations. Lenny evaluated what was needed to bring A/C to my theatre that was installed by the builder and never really worked properly to the installation by Willie and his assistant. I know there had to be more people involved in the process but both Lenny and Willie are outstanding. I am also sure that you already knew that. So from a client of over 15 years I thank you for your company’s honesty, diligence and workmanship. Sincerely,
– Marty Cherry
Tony,I’m sorry for the delay sending you this. I want to thank you for everything you did for my wife Lois and me. From our perspective everything went perfectly. Both customer service and installers were true professionals. They were friendly, arrived on time, worked quickly, communicated very well and finished as planned. That’s why Coastal Comfort is the only company that has touched our AC equipment since we moved to Parkland nearly 25 years ago. I know from sitting in your office years ago, you and Tim constantly spoke about customer service being Coastal Comforts number one priority. On Tuesday you again proved those weren’t just words. Whenever someone asks me if I know a good AC company I tell them, “No, I know a great AC company, call Coastal Comfort! Great service, reliable, reasonable prices. They stand behind their work and they’ll be around in the future.” Over the years, I’ve referred many people to Coastal Comfort and several that used your company thanked me for referring Coastal because of their positive experience. We are customers for life!Thank you!Sincerely,
– Ron G.
Dear Tony... After speaking with you earlier, I feel compelled to write this note. I must tell you that I have never encountered a business man of your caliber. Your professionalism and desire to help your clients is unrivaled. You display a certain magnanimity which is all but lost in the crazy times of today's world. It has always been a pleasure to know you and deal with you and your Team. You have our admiration and sincere gratitude always. Thank you for all the good you do for us. All best wishes to you and your family and continued success at Coastal Comfort.
– Dr. Robert and Eva
Just wanted to thank you very much for the great job that your company did on the installation of the new Lennox Air Conditioner at my 390 townhouse in Tuscany Village. You definitely deserve the recognition for the complete professionalism shown on the installation performed on Tuesday August 4th, 2020. Lenny & Dave Dorsett were in command of the job. Let me give you a few adjectives that would describe your staff and professionalism of your company. Here are ten things I noticed as your team spent the entire day 8:00 to 6:00 on the job... PRIDE IN WORK GREAT ATTITUDE PROFESSIONAL ON TIME - EVEN EARLY WELL-TRAINED KNOWLEDGEABLE GOOD TEAMWORK NEAT AND ORGANIZED EXTRA EFFORT 100% COMPLETION THANKS SO VERY MUCH. A HAPPY CUSTOMER, VERY SATISFIED.
– Wayne N. Cookson
This is bit late, but I want to tell you that the crew that installed the AC last week was top notch. Jose rang the bell on the button at 8a. Everyone was polite, professional, and proficient. And, I want to point out, it was 108 degrees with the heat index. They worked under impossible conditions yet remained charming for hours on end. I'm grateful. Thank you
– Kathleen M.
One of your techs came out for a fan replacement. He was fantastic. Quick, efficient, and very nice.
– Brian R., Pompano Beach, Florida
My AC was quitting I knew I needed a new one. Coastal Comfort was very prompt in providing two quotes. Next day installation. The crew that did the install was very professional and informative. Tom went over everything when finished and the install was spotless. I am very happy.
– John O.
My A/C unit, which was 7 years old, needed the coils cleaned. The company I generally use was going to charge me $450 but could not do it when they sent a technician out on my initial service call.Since the original company could not clean the coils when they came out, I was able to shop to see if I could find a better price and my first check was with Angie's List. Coastal Comfort had positive reviews so I called for an estimate and they quoted me $350, and I was able to set an appointment for the next day. The technician was well qualified, prompt, pleasant and respectful of keeping my house tidy in the work area. He also surveyed my outdoor compressor and found a minor issue which he was able to fix for $36.00. I was very happy with the overall service and customer service of Coastal Comfort and would use them again.
– Kari B., Hollywood, Florida
Much thanks for a really great and efficient service call!!
– Ed S.
Thank you so much for all that you do. I just wanted you to know that your good work is so very appreciated. It is because of my dealings with you that I remain a loyal customer of Coastal Comfort. You are truly a joy.
– Terry M.
Coastal Comfort comes out every 6 months. They have the best prices and are very professional. They wear professional uniforms and always introduce themselves. Their office staff is always very friendly also.
– Frances G., Davie, Florida
I have tried them all and found that Coastal Comfort is the best. I have been using them for fifteen years and have never had a complaint.
– Jerry M., Coral Ridge, Florida
We just completed a new A/C install before the hurricane with Coastal Comfort. We highly recommend them. Very professional. Give Lenny the sales rep a call. He is very knowledgeable.